WCO Goals


  • SG. Provide leadership, guidance and support to Customs administrations

The WCO has set as its main Strategic Goal to provide leadership, guidance and support to its Members.

For this purpose, the WCO will focus on the delivery of initiatives promoting more facilitation, better and fairer revenue collection and better protection of the society. The WCO will continue to create, update and promote its tools and instruments for modern Customs procedures. The WCO will also continue to deliver technical assistance to its Members according to their needs, and will provide guidance and tools to deepen cooperation.


  • SO1. Facilitation
  • SO2. Revenue collection
  • SO3. Protection of society

The improvement of WCO processes, through the development of international standards, the reinforcement of cooperation and the delivery of tailor-made capacity building is aiming at providing Members with the necessary tools and instruments to provide more facilitation, to improve revenue collection and to better protect society. These three Strategic Objectives are responding to the definition of the role of Customs in today’s world. As a modern and dynamic global organization, the WCO is expected to provide Members with various initiatives aiming at equipping them to face the current challenges but also the future challenges.

The Strategic Plan aims at responding to Members’ expectations in the best possible way, focusing the efforts of the Organization on a certain number of concrete processes that will allow the completion of the main goal and objectives of the Strategic Plan.


The various initiatives undertaken with regard to the Strategic Objectives detailed above will mainly be performed through three types of activities, namely the development of international standards, the reinforcement of cooperation, and the provision of capacity building support.

International Standards

The WCO must conduct its activities with the aim of ensuring that Customs administrations, as its main stakeholders, benefit from the development and updating of international standards, and promote the adoption of those standards in the interests of more secure, legitimate trade and fair revenue collection. The promotion and use of WCO key Packages, namely the Economic Competitiveness Package (ECP), the Revenue Package (RP), the Compliance and Enforcement Package (CEP), and the Organizational Development Package (ODP), will be crucial with regard to the development, update and implementation of international standards.

  • SP1. Economic Competitiveness Package

    The WCO will develop and update instruments and tools to unlock the significant potential of modernizing Customs procedures through the implementation of IT solutions, moving towards efficient Customs procedures as those that promote the facilitation of legitimate trade through an effective risk management strategy. These tools form part of the Economic Competitiveness Package (ECP).

  • SP2. Revenue Package

    The WCO will develop and update its tools and instruments associated with revenue collection. Through the promotion of the intensive use of IT solutions, the WCO guides its Members towards the fair collection of cross-border taxes and duties. These tools form part of the Revenue Package (RP).

  • SP3. Compliance and Enforcement Package

    The WCO will develop and update its tools and instruments that seek to better protect society, taking into account Customs’ role as first line of defence. These tools form part of the Compliance and Enforcement Package (CEP).

  • SP4. Organizational Development Package

    The WCO will develop and update its tools and instruments aiming at providing the necessary support to Customs administrations wishing to improve their organizational capacity. These tools form part of the Organizational Development Package (ODP).


The WCO fosters cooperation among Members and with other border agencies through the implementation of joint operations based on the exchange of information, harmonized procedures, the analysis and interpretation of data, and the common use of technologies.

  • SP5. Joint operations and exchange of information

    Information and intelligence exchange is one of the pillars of the WCO’s cooperation strategy. The WCO will continue to foster such exchange between Members. It will continue to coordinate joint operations among its Members and with other agencies to contribute to combating illicit trade, smuggling and the scourge of transnational organized crime in high-risk and sensitive sectors.

  • SP6. Sharing of knowledge and best practices

    The WCO fosters knowledge exchange and the sharing of policies and best practices through the organization of missions, international and regional events and the promotion of Customs-to-Customs meetings, workshops and forums.

Capacity Building

The WCO, as the global centre of Customs excellence, plays a central role in developing, promoting and supporting the implementation of modern Customs standards, procedures and systems, and will continue to be a leader in providing Capacity Building and technical assistance to its Members according to their needs. The WCO will also continue developing and promoting tools to assist Members in strengthening their organizational development.

  • SP7. Technical assistance, training and tools for implementation of international standards

    The WCO will provide Tools and Capacity Building to Members in accordance with their expressed needs, and/or needs identified through performance measurement tools. The WCO will assist Members in implementing the tools and instruments developed for the ECP, RP, CEP and ODP.

  • SP8. Technical assistance, training and tools on people development

    As part of the ODP, the WCO provides Tools and Capacity Building to its Members according to their needs, by guiding them on the implementation of best organizational practices that help them develop the capacities of their people in a sound working environment by promoting leadership, integrity and innovation, among others.


  • LD1. Research and Analysis

    The WCO develops study reports, environmental scans and other papers that can assist its Members in achieving their strategic objectives. Research papers and analysis will focus on main trends, considering opportunities and threats for Customs operations, and how to benefit from/mitigate them. The WCO will continue to enhance its research partnerships with academia and practitioners.

  • LD2. Use of technology and data

    The WCO will consider, in all its activities, the use of technologies, and will continue to update Members on the latest developments in IT solutions for Customs procedures and objectives. The effective use of data, and the related methodologies for processing and analysing it, is a core task for Digital Customs.

  • LD3. Raise profile of WCO and promote Customs’ role

    Through the update and implementation of an effective Communication Strategy and engagement with other strategic stakeholders, the WCO will promote its tools and instruments, as well as its main results, and will increase awareness of the importance of Customs’ role in trade, security and global economic development.


  • ORG1. Specialized and focused work allocation

    The WCO incorporates a group of highly specialized and talented people, capable of leading the discussions towards the definition and updating of international standards. The time and efforts of the Secretariat should be in line with the priorities established by the Strategic Plan.

  • ORG2. Use of budget resources and accountability

    The WCO Secretariat maintains a high standard of good governance and transparency, in conjunction with responsible, effective and efficient management of financial resources. The WCO Secretariat prepares the annual budget proposal for consideration and acceptance by the Finance Committee. Similarly, an Audit Plan is implemented as agreed by the Audit Committee.