The WCO WACAM project brings Cape Verde to the forefront of Stakeholder Engagement

12 September 2014

A WCO Capacity Building support mission was undertaken in Praia (Cape Verde) from 25 to 29 August 2014 under the auspices of the WCO West African Customs Administrations Modernization (WACAM) project, funded by Sweden with a view to building the capacities of a critical mass of Cape Verde Customs Administration (CVCA) officers to successfully and sustainable engage with their stakeholders!

Since July 2013, the Cape Verde Customs Administration (CVCA) has benefited from the project’s support to develop a Stakeholder Engagement Strategy but also to build the necessary competencies to effectively engage with stakeholders according to best practices. As a result, 20 officers from CVCA (including 4 women) have been able to enhance their consultations, negotiation and conflict-resolution skills through interactive on-site workshops but also through support provided from a distance. It was felt that those officers form now a critical mass of officers to continue the way.

The month of August was particularly critical for CVCA in terms of stakeholder engagement. As planned in its new Stakeholder Engagement Strategy, CVCA aims to improve its relations with Customs Brokers and it, hence, launched its first ever official formal working group with Customs Brokers, Major Importers, Port Authority and the fiscal Police by conducting a two-day (27th and 28th of August) consultation on issues related to compliance levels with customs procedures and the access to the Port of Praia. At the end of the consultation, all stakeholders committed to action plans to support the establishment of a Customs Brokers Association and to better control the access to the Port of Praia.  

One of the key elements of stakeholder engagement is to keep the momentum of consultations and the CVCA has already disseminated all key documents (Minutes, Action Plans) of the working session to the participating stakeholders.

It is worth noting that the WACAM Project was set up to provide support to West African Customs administrations in the area of stakeholder engagement, resource mobilization and human resources management. The project is currently in the full implementation phase, providing specifically tailored support to Members to achieve progress in these areas of development.

This successful mission is, yet, another embodiment of the WACAM Project’s commitment to support the modernization efforts of Member administrations in West Africa. For more information or queries, please contact the WCO WACAM Project Manager, Mr. Richard Chopra (Richard.chopra@wcoomd.org).