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Competency-Based Human Resources Management and Human Resource Development Programme

Guide to implementing Competency-Based HRM in a Customs Administration Environment

In 2019 the 10th Session of the CBC endorsed the “Guide to implementing Competency-Based HRM in a Customs Administration Environment”. The tool is aimed at Customs Administrations’ Top Management, Modernization Units/Teams and HRM Senior Managers. It is intended to support Members' efforts in the area of HRM modernization with practical guidance. It is divided into three main sections:

Section 1: The critical importance of HRM for an organization, what is a competency-based HRM system and what are the key HRM processes;

Section 2: Roadmap to establishing a competency-based HRM system;

Section 3: Practical guidance on developing competency-based HRM policies, processes and tools.