Successful HRMD diagnostic mission to the Philippines Bureau of Customs (BOC)

24 March 2021

From 8-19 March 2021, the WCO successfully conducted a virtual diagnostic mission on People Management and Development leveraging the WCO flagship Executive and Professional Competency-Based HRM Programme (EPCB-HRMP) under the framework of the Trade Facilitation in Middle Income Countries (TFMICs) Programme funded by the Prosperity Fund of the United Kingdom’s Foreign, Commonwealth and Development Office. The BOC Commissioner, Mr. Rey Leonardo B. Guerrero and Deputy Commissioner, Mr. Donato San Juan, personally oversaw the successful kick-off and the closing of the mission that engaged over 30 BOC senior officials during its deliberations.

This mission aimed at effectively implementing the WTO Trade Facilitation Agreement under the Mercator work plan, by addressing the BOC’s strategic priority of designing and implementing a competency-based HRM system in order to support the BOC’s Strategic Plan and its HR modernization programme.

The main objective of the mission was to share world class HR practices through a well-established diagnostic process to identify areas of development and opportunity for people capacity building within BOC – leveraging WCO People Development Diagnostic Tool, the WCO guide to implementing Competency-Based HRM system in the Customs environment, and the WCO’s most recent tools on a competency based HRM approach (e.g. job catalogue, competency framework, competency dictionary and competency-based job descriptions). The WCO experts and the BOC HRM working team analysis pointed out that the HR’s role, comprehensive Competence-based HRM and training and development were identified as key components for the success of both the BOC Strategic Plan and the proposed reform and modernization programme.

The BOC expressed its appreciation for the successful and constructive mission and welcomed and committed to 18 tailor-made recommendations that will feed into an action plan for future implementation. The WCO is looking forward to continue its collaboration with BOC on designing and implementing a modern and competency based HRM system.

For more information on this mission and the WCO's people development agenda, please contact