Ecuador Customs: Using the Customs Integrity Perception Survey (CIPS) to Strengthen the Culture of Integrity

16 March 2023

On 7 March 2023, a team of officials from the National Service of Customs of Ecuador (SENAE) participated in a virtual workshop to discuss ways to leverage the results of the Customs Integrity Perception Survey (CIPS) from a culture perspective. The workshop was developed and delivered under the WCO Anti-Corruption & Integrity Promotion (A-CIP) Programme, in response to specific needs identified by SENAE. 

SENAE is investing in consolidating its organizational culture of integrity through change management, a supportive work environment, and staff engagement. This initiative is based on the WCO Revised Arusha Declaration key factor of Morale and Organizational Culture. 

The event was facilitated by WCO experts from the National Customs Directorate of Uruguay (DNA) and the National Federal Administration of Public Revenue of Argentina (AFIP). Officials from key functions that impact or influence the overall organizational culture of the SENAE, such as strategic planning, human resources, communications, operations, and internal affairs, were among those in attendance.

The participants had constructive conversations about the results of the Customs Integrity Perception Survey (CIPS) to identify measures to address any gaps that negatively impact the organizational culture, particular from an integrity perspective.

Participants thanked the WCO during the closing remarks, acknowledged the importance of organizing internal discussions to understand better the rationale behind CIPS messages, and reaffirmed the Administration's commitment to the WCO A-CIP Programme. 

The WCO A-CIP Programme currently supports more than 20 countries in five WCO regions, with funding from Norad and Canada.

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