Customs Professionalism and People Development

The Framework of Principles and Practices on Customs Professionalism consists of:

I. Introduction to Strategic Human Resources Management

This section introduces the evolving role of Human Resources and provides insights on the new responsibilities of HR professionals which have to be embedded when considering Customs Career Development.

II. Customs Strategic Organization Design and Job Profiling

This section presents an updated and expanded version of the related part of the Compendium and elaborates on the development of Job Profiles linked to Organizational Design. It is enriched with result-oriented Job Descriptions practices to ensure a systematic competency-based approach.

III. Recruitment processes

The main steps to conduct a transparent and effective recruitment process are defined and explained by way of general principles along with illustrative examples and practices provided by Members.

IV. Customs National Training Centers Guidelines

The core components of efficient Customs Training strategies, processes, curricula and infrastructure are identified and this section gathers the fundamentals and practices to create or improve National Training Centres and competency-based, career-long Development and Training policies. Sets of national curricula as well as any other relevant documents to NTCs can be found on the CLiKC! platform.

V. Customs Career Path Development

The driving principles for flexible and fair career paths in Customs are identified. This will enable solutions to sustain staff motivation and engagement and to efficiently match staff potential with organizational goals.

The full Framework is available

  • Guide to Managing Customs Human Capital through Crises and Beyond


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  • Executive and Professional Competency-Based HRM Programme (EPCB – HRMP)


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  • People Development Diagnostic Tool (PDDT)

    The People Development Diagnostic Tool (PDDT) provides a consolidated approach and integrated elements to assist in the evaluation of HRM policies, strategies, practical processes and capacities in Customs administrations. It includes reference documents, resource material and questionnaires, all based on WCO principles relating to professionalism and integrity, good practices and feedback from Members and partners.

    The HR diagnostic tool is the new item in the toolkit developed by the WCO for People Development and Customs Professionalism and it should therefore be used in conjunction with the Framework of Principles and Practices on Customs Professionalism, the Capacity Building Development Compendium and the PICARD Professional Standards for Customs Managers.

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  • Competency-Based Human Resources Management and Human Resource Development Programme


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  • Leadership and Management Development Programme (LMDP)

    Since its establishment, the LMD Programme has grown into a comprehensive programme with its specific ground principles and objectives, unique concepts and approaches, diverse types of support, experts, beneficiary administrations and partnering (donor) organizations.

    Goals and objectives

    The LMD Programme aims to contribute to the modernization of the management culture in the whole organization, so that hopefully the organization easier and more effectively achieves its vision and delivers its strategy, while living its values.

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  • People Development in Times of Crisis

    23 April 2021

    The COVID 19 pandemic has brought about fastpaced changes for learning and development in the Customs environment. In this context, Customs training leaders cannot push the pause button on upskilling their staff and cannot afford to put training and capacity building programmes on hold.

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  • Learning Programme

    Global, regional and national imperatives have reinforced the need for responsive Customs organizations. Their human capital is one of their most valuable assets to keep pace with an ever-changing environment.

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