On 4 - 7 December  2023, under the aegis of the Sida-WCO TFCM Programme, WCO Experts met with  Eswatini Revenue Service (ERS) officials in Ezulwini, Eswatini, to support the application of the  WCO Performance Measurement Mechanism (PMM) for strategic decision making and good governance.

At the opening, Mr. Brightwell Nkambule, Commissioner General of the ERS, acknowledged the gains in Customs reforms made by the ERS through WCO capacity building assistance. He underscored the relevance of the workshop objective to enhance an evidenced-based strategic decision-making process while setting the reform agenda towards a more business-oriented and digitalized administration.

Through establishing an evidence-based performance measurement system in line with the WCO PMM, the Workshop participants were invited to reflect on the methodology to develop the indicators for measuring the effectiveness and efficiency of Customs operations and ensure good governance and sustainability. The discussions tied the lessons learned to specific expected outcomes and indicators through the Group Exercises. The high level of interaction and immersive participation of the Workshop participants reflects the Member’s commitment to further develop and embed a performance measurement culture in the implementation of the ERS Strategic Plan 2024 to 2027.

For more information on this activity, you may contact pmm@wcoomd.org.