The challenges of the 21st Century are placing massive demands on Customs administrations around the world. Now, more than ever before, there is a need for Customs administrations to be more effective and efficient in order to achieve the objectives set by policymakers. This requires investment in either significant reform and modernization or continuous improvements. This in turn requires the support of a broad base of stakeholders, including decision makers in Government; other government agencies, especially those that have responsibilities towards revenue, trade and border matters; a range of private sector actors; and, as the need may be, partners that can support these programmes such as other Customs administrations and the donor community.

This support can be secured and maintained in a variety of ways. In making the case, Customs must clearly articulate its value proposition based on current and emerging challenges and Government and private sector priorities and needs.

The aim of the Package is to assist administrations to secure support for reform and modernization. It does this by providing information with a clear picture of the modern Customs function, the vital part it can play in achieving national objectives and the necessity of investing in Customs. It also contains advice on how to use this information. This information can be used in a variety of ways, including the preparation of business cases or presentations by Customs leaders.

The aim of the Package is to assist administrations to secure support for reform and modernization. It does this by providing information with a clear picture of the modern Customs function, the vital part it can play in achieving national objectives and the necessity of investing in Customs. It also contains advice on how to use this information. This information can be used in a variety of ways, including the preparation of business cases or presentations by Customs leaders.