Upon request from Oman Customs, a WCO support mission was conducted from 14 to 17 February 2016 in Muscat, Oman, to assist with formalizing Oman customs performance measurement framework and to familiarize customs officials with international good practices in the field of organizational performance management.
The workshop started by reviewing the draft strategic plan as well as the development process. Particular attention was paid to explaining key components of strategic planning including the translation of strategic objectives into concrete actions and tangible modernization projects. The workshop also provided an opportunity to discuss the way to monitor and manage the execution of the strategy to deliver real performance improvements.
Participants deliberated on a number of issues related to how to formulate Performance indicators that are more aligned to the strategic plan objectives to support the implementation of reform and modernization projects. In addition, examples of good international experiences in designing, collecting, analyzing, using and publishing performance information were shared with participants.