RTC Amman, 06-17 August 2017

Aiming to develop the leadership and management skills of senior and middle managers and to provide them with the tools needed to use their knowledge to effect change in practice, the World Customs Organization was requested, by the Director General of Palestine Customs, to deliver a national 10-day Leadership and Management Development (LMD) Workshop.   

The LMD Workshop took place in RTC Amman, from 06-17 August 2017, and was attended by 16 middle and senior managers from headquarters and regional Customs directorates. The event was co funded by HMRC and Euro customs fund.

During the workshop, participants were exposed to relevant aspects of leadership, visioning, people management, delegation, motivation, negotiations, communications, integrity, diversity management and change management.  Special attention was given to self-reflection and personal development of the participants, as a way to encourage them to develop their individual leadership qualities.

During the closing ceremony, participants expressed sincere gratitude to the WCO for this significant opportunity that was provided to them to enhance their Leadership and Management skills and for its continuing support.