WCO delivers Leadership and Management Development Workshop to Namibia Customs and Excise

04-14 June 2012

Under the auspices of the project for “Building Trade Capacity through Customs Modernization” funded by the Finnish Ministry for Foreign Affairs, the WCO conducted a Leadership and Management Development (LMD) Workshop for the benefit of senior managers at the Namibia Customs and Excise (NCE) Directorate.

The NCE has embarked on a comprehensive reform process aimed at aligning its policies and procedures with international standards and best practices. As part of these efforts, the Directorate has also identified leadership and management development as an essential success factor.

The LMD workshop was held in Otjiwarongo, Namibia from June 4 to 14, 2012 and brought together 16 senior managers from all areas of the Namibian Customs administration. The workshop was conducted by colleagues from the WCO Secretariat and the South African Revenue Service.

Throughout the event, attendees were able to learn and exchange on a wide range of topics related to strategic management and leadership, including visioning, communications, negotiations, the promotion of integrity in the workplace, people management, and change management. Participants were also given opportunities to learn about their management style through a number of interactive role plays and exercises. During the WCO LMD workshop, participants are invited to focus on their individual approach and values as managers, leading them to identify their development needs.

The WCO is progressively rolling out this new programme to interested Members, using content and materials developed in collaboration with member Customs administrations, academia and the private sector. It plans to deliver a dozen LMD workshops in 2012 in a number of regions.

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Participants and facilitators of the LMD Workshop – Namibia June 2012