As part of its Capacity Building support, the WCO organized a Leadership and Management Development (LMD) workshop from 10 – 21 September in Muscat, Oman to strengthen the leadership and management capacities of 16 senior managers and provide them with the tools needed to use their knowledge to effect change in practice. 

During the Workshop, participants were exposed to relevant aspects of leadership, visioning, people management, delegation, motivation, negotiations, communications, integrity, diversity management and change management.  Special attention was given to self-reflection and personal development of the participants, as a way to encourage them to develop their individual leadership qualities.

Participants also discussed the importance of improving their managerial skills to face the changing business environment. The focus of the Workshop was, inter alia, on the crucial role of managers to create a work environment and organizational culture that fosters employee motivation and engagement to accomplish work goals.

The Deputy Director General attended the closing ceremony of the workshop during which he stressed the importance of improving leadership and management skills to implement reform and modernization projects and expressed sincere gratitude to the WCO for its continuing support.