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WCO Performance Measurement Mechanism

The WCO PMM outlines the methodology for assessing the efficiency and effectiveness of all Customs competences structured around four dimensions of Customs performance:

  • Trade Facilitation and Economic Competitiveness;
  • Revenue Collection;
  • Enforcement, Security and Protection of Society; and
  • Organizational Development.

The PMM also aims at measuring the application of the main WCO instruments and tools that have a major impact on the corresponding expected outcome under the PMM.

The PMM is also mapped in relation to the Sustainable Development Goals (SDGs) of the United Nations (UN), thereby positioning the PMM with respect to the global impact, beyond the outcome level.

The four performance dimensions are further broken down into specific expected outcomes with the corresponding Key Performance Indicators (KPIs).

The PMM will provide several benefits to Customs and the WCO. It will make it possible to:

  • identify strengths and weaknesses in Customs administration processes;
  • set the reform agenda;
  • set performance goals and targets for continuous improvements through evidence-based benchmarking;
  • monitor and evaluate reform progress;
  • assess the contribution to the UN Sustainable Development Goals through enhanced performance;
  • design evidence-based WCO capacity building interventions; and
  • identify the effectiveness of the main WCO tools, ensuring that they are fit for use.

The disclosure policy identifies the possibility of reporting specific KPIs at different levels according to Member administration preferences:

  • Public level: Available on the public site;
  • WCO level: Available to all National Contact Points (NCPs) and peer reviewers of all WCO Members, plus Secretariat staff, including all users with a basic PMM role;
  • Union level: Available to NCPs and peer reviewers of Members of the Union, plus Secretariat staff; and
  • Country level: Available to NCPs and peer reviewers of the Member to be reviewed, plus Secretariat staff.

The PMM assessment is voluntary and is to be conducted in two consecutive phases (self-assessment and peer review), in order to ensure the credibility of the assessment process. The peer review will be conducted only if Members request it after the self-assessment stage. However, the completion of the peer review should be a prerequisite for a thorough performance evaluation. It will enable the WCO to ensure data quality, and to provide evidence-based technical assistance and capacity building support.

The WCO self-assessment phase is launched by the WCO Secretariat. This phase is to be conducted through the automated data collection platform for the WCO PMM.

The Member administration participates voluntarily, submitting the data through the platform biennially.

First Version of the PMM (PMM V.1)



For more information, please contact the WCO PMM team at: pmm@wcoomd.org