We are fast becoming a world economy based on the communication of information. The evolution of technology within our daily lives has allowed rapid global communication while business and social networking is shaping our modern society. The ability to exchange and disseminate information in a secure environment, especially when time is of the essence, is imperative for Customs during special border enforcement operations. With this in mind, CENcomm was conceived as a web-based communication system allowing a closed user group of officers to exchange messages securely, in real time, for the duration of an operation or project.

Encouraged by the popularity of the application among WCO Members and eager to meet user expectations, the WCO released a new modernized version of CENcomm in 2019. In addition to a fresh modern look and user-friendly features, the modernized application enables users to work offline, from their mobile devices if applicable, and to chat to each other if they wish to share information rapidly. CENcomm is now also fully compatible with other applications in the CEN Suite; accordingly, users have the possibility to send non-personal parts of the data gathered during a Customs operation directly to the CEN at a push of a button, or to forward the complete data to their country’s nCEN application.

Accessible via the Internet, 24-hours-a-day, CENcomm is the epitome of a global communication tool for law enforcement officers.

For more information on CENcomm, please contact cis@wcoomd.org.