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Fraud warning - Beware of scams using the WCO Brand Identity

Have you received an email claiming to be from the WCO? Beware! This is most probably a scam.

Attempts are made by fraudsters to dupe Internet users through unauthorized use of the WCO name and Brand Identity via e-mail communications which appear, on the surface, to have originated from the WCO.

These communications generally involve a request for payment to permit clearance of products purchased online. Don’t be misled by official-looking logos or names. These are fake! Please be advised that the WCO does not have the authority to intervene in Customs clearance processes, as these are handled by national Customs administrations.

The WCO accepts no liability for any costs, charges or payments incorrectly incurred as a result of fraudulent activities.

Please note that the WCO is not the competent authority to provide you with information on national procedures and requirements. For this information, please contact the Customs administration in your respective country.

Before contacting us, please check the following information:

If you require further information, please select the topic from the list below. If you are not sure what topic your question relates to, then you should direct your inquiry to "General Enquiries".