Upon request of Oman Customs, a WCO support mission was conducted from 10 to 14 May 2015 in Muscat, Oman, to help the administration draft a new Strategic Plan taking due account of the WCO most essential instruments, as well as modern strategic planning methods.

The workshop provided an opportunity to familiarize participants with the methodologies and benefits of effective strategic planning and the development of appropriate Mission / Vision / Values and Strategic Goals / Objectives / Activities / Indicators. It offered also the occasion to provide advice and guidance on the development of a new long-term Strategic Plan that is aligned to core strategic priorities of the Government and the Customs administration.

During the five day workshop, discussions focused on the need to create a new strategic perspective to satisfy the requirements of modern Customs in the 21st Century. Particular attention was paid to results-based management to deliver customs modernization projects more effectively. The mission also touched upon the need to discuss the concepts and methodologies of Results Based Management, Performance Measurement and Performance Indicators.

The strong Oman customs commitment to reform and modernization was underlined by the Deputy director General during the closing ceremony.