A WCO mission was held in Asuncion (Paraguay) from 19th to 23rd March 2018 to deliver a Human Resource (HR) Diagnostic to the National Directorate of Customs (Direccion Nacional de Aduanas, DNA).

The mission, aimed at assessing the current HR structure and needs of Paraguay Customs, benchmarking with the WCO standards and good practices, and identifying recommendations to strengthen the on-going HRM reform. Together with the WCO Framework of Principles and Practices on Customs Professionalism, the People Development Diagnostic Tool offers a complete set of instruments available to sustain the Members’ continuous efforts for Customs modernization. The embedded HR standards and methods are practical tools to guide Customs to align their HR processes with the Profession and organization’s specific operating models and competencies in a view to attract, develop and retain the performant, motivated and agile workforce.

During the mission, the WCO facilitators worked with a highly committed project team, performing a joint thorough analysis and in-depth discussions on current  HR processes, policies, and capabilities.

The assessment resulted in the identification of recommendations and priorities for an enhanced implementation of an organization-wide competency-based HRM and HRD.