At the request of the National Directorate of Tax and Customs of Colombia (DIAN) and with the support from SECO-WCO Global Trade Facilitation Programme, the WCO Leadership and Management Development (LMD) Programme delivered successfully a virtual LMD workshop for senior customs officers. The activity took place in May 2021 and was delivered in Spanish.

The LMD Programme stands on the philosophy of knowing yourself, managing yourself, really understanding others and having positive impact on others. The tailored activity included various topics on leadership and management skills such as self-awareness, emotional intelligence, personal communication, and people management, including team work, motivation, delegation and feedback.

The activity provided the participants with the tools to continue improving their leadership attitude, skills and behaviours, build a culture of trust and stronger cooperation with their teams and peers, enabling improved motivation of staff, better results, quality of work, and development of staff.

For more information on the WCO Leadership and Management Development Programme and the Global Trade Facilitation Programme, please, contact Capacity.Building@wcoomd.org.