CHAPTER 9
INFORMATION, DECISIONS AND RULINGS SUPPLIED BY THE CUSTOMS
A. INFORMATION OF GENERAL APPLICATION
9.1. Standard
The Customs shall ensure that all relevant information of general application pertaining to Customs law is readily available to any interested person.
9.2. Standard
When information that has been made available must be amended due to changes in Customs law, administrative arrangements or requirements, the Customs shall make the revised information readily available sufficiently in advance of the entry into force of the changes to enable interested persons to take account of them, unless advance notice is precluded.
9.3. Transitional Standard
The Customs shall use information technology to enhance the provision of information.
B. INFORMATION OF A SPECIFIC NATURE
9.4. Standard
At the request of the interested person, the Customs shall provide, as quickly and as accurately as possible, information relating to the specific matters raised by the interested person and pertaining to Customs law.
9.5. Standard
The Customs shall supply not only the information specifically requested but also any other pertinent information which they consider the interested person should be made aware of.
9.6. Standard
When the Customs supply information, they shall ensure that they do not divulge details of a private or confidential nature affecting the Customs or third parties unless such disclosure is required or authorized by national legislation.
9.7. Standard
When the Customs cannot supply information free of charge, any charge shall be limited to the approximate cost of the services rendered.
C. DECISIONS AND RULINGS
9.8. Standard
At the written request of the person concerned, the Customs shall notify their decision in writing within a period specified in national legislation. Where the decision is adverse to the person concerned, the reasons shall be given and the right of appeal advised.
9.9. Standard
The Customs shall issue binding rulings at the request of the interested person, provided that the Customs have all the information they deem necessary.